91¶¶Òù

my91¶¶Òùis your customer portal. It gives you control over your 91¶¶Òùaccount 24/7, wherever and whenever you are.

Here are just a few of the things you can do on myBiffa:

• Make additional service bookings, for when you need an extra collection
• Order more bags
• Book a skip empty or changeover
• View, pay and query your invoices
• View and renew your Waste Transfer Notes (note: renewal is only possible if you are not on automatic renewal)
• View detailed reports to understand your waste better
• Track your services, to see your schedule and check your service status

Most new customers will be automatically registered for myBiffa. You will be sent an email with details on how to activate your my91¶¶Òùaccount shortly after becoming a 91¶¶Òùcustomer.

If you had a CustomerZone account, you should be able to log in to my91¶¶Òùwith your old CustomerZone login details. If you have forgotten your CustomerZone password, simply head over to my91¶¶Òùand follow the 'Forgot your password?' link. 

If you have been a 91¶¶Òùcustomer for a little while but never had a CustomerZone account, you can .

If you have a problem with getting on to myBiffa, contact us on 0800 601 601 or 

If you've forgotten your my91¶¶Òùpassword, simply head over to and follow the 'Forgot your password?' link. This will take you through a short process to reset your password. You will need access to the registered email address to do this; if you don't have access to this email address (e.g. if the email address holder has left the company), please contact us on 0800 601 601.